Terms of service

By accessing or using the Velqora website, submitting a contact form, requesting a demonstration or trial, or otherwise interacting with the website, you acknowledge that you have read these Terms.

Where acceptance is required to create a binding agreement, Velqora will obtain acceptance through an appropriate mechanism. If you do not agree to these Terms, you must discontinue the relevant use of the website.

If you act on behalf of a company or other organisation, you represent that you are authorised to act on its behalf.

You may use the website for lawful purposes, including learning about Velqora, evaluating its services, requesting demonstrations and contacting our team.

You must not:

• Access or attempt to access systems, accounts or information without authorisation.
• Interfere with the security, integrity or availability of the website.
• Introduce malicious code or attempt to compromise our systems.
• Scrape, harvest or extract website content at a scale that violates applicable law or our rights.
• Reverse engineer or investigate non-public systems without authorisation.
• Submit false, misleading or fraudulent information.
• Use the website to distribute spam, unlawful material or harmful content.
• Infringe the intellectual property, privacy or other rights of Velqora or third parties.

Velqora may take reasonable and lawful measures to protect its website and systems against misuse.

Demonstrations, trials and production accounts may be subject to separate eligibility requirements, agreements, usage limits and access conditions.

A request for a demonstration or trial does not guarantee acceptance, availability or access to any particular feature.

Trial access may be limited in duration, functionality, capacity or support. Any applicable limitations will be communicated through the relevant offer or agreement.

Paid subscriptions and production accounts are governed by the applicable order form, subscription agreement, master services agreement or other accepted contractual terms.

Descriptions of products and features on the marketing website are for informational purposes and may change as Velqora develops its services. Material contractual commitments will be governed by the applicable agreement.

Velqora provides logistics software intended to support shipment visibility, transport coordination, fleet operations, warehouse activities, supply-chain workflows, reporting and related operational processes.

Available features depend on the subscription plan, configuration, integrations, technical capabilities and applicable agreement.

Velqora provides software and related digital services. Unless expressly agreed otherwise in writing, Velqora does not itself act as a carrier, freight forwarder, warehouse operator or other physical logistics service provider merely by providing the platform.

Customers remain responsible for their own transport arrangements, operational activities and compliance obligations.

Information submitted through the website or platform must be accurate to the best of your knowledge, lawful to provide and relevant to the purpose for which it is submitted.

Customers are responsible for ensuring they have the necessary rights, permissions and legal grounds to provide personal data, shipment records, driver information, location information and other information uploaded to the platform.

Velqora processes personal data in accordance with its Privacy Policy and, where applicable, its Data Processing Agreement.

Customer data and associated rights are governed by the applicable subscription or customer agreement. These Terms do not transfer ownership of customer data to Velqora merely because it is submitted to or processed by our services.

Subscription prices, billing periods, usage limits, renewals, taxes, cancellation procedures and other payment conditions are specified in the applicable order form or subscription agreement.

Customers must pay agreed fees in accordance with their contractual payment terms.

Any price displayed on the website is subject to the terms accompanying that offer. Where a binding offer or accepted agreement specifies different terms, the applicable contractual provisions will govern, subject to mandatory law.

Nothing in these Terms excludes consumer rights or other protections that cannot lawfully be waived.

The Velqora website and its content, including software, branding, logos, designs, text, graphics and documentation, are owned by or licensed to Velqora, except where otherwise indicated.

You may view and use website content for lawful evaluation of Velqora’s services. You may not reproduce, distribute, commercially exploit or create derivative works from protected material without the necessary permission, except where permitted by law.

Access to a subscription service does not transfer ownership of Velqora’s intellectual property. Any licence granted to a customer is governed by the applicable subscription agreement.

The website or platform may link to or integrate with third-party products and services.

Third-party services may be governed by separate terms, privacy policies and availability commitments. Velqora does not control independent third-party services and is not responsible for them beyond obligations imposed by applicable law or expressly accepted in a written agreement.

Customers are responsible for ensuring they have appropriate authorisation to connect third-party services and share information through integrations.

Velqora may incorporate artificial intelligence and automated analytical features to assist customers with logistics workflows, operational insights, reporting, forecasting and recommendations.

AI-generated information may be incomplete, inaccurate or unsuitable for a particular operational situation. Unless expressly agreed otherwise, AI outputs are intended to support, not replace, appropriate human judgement.

Customers remain responsible for reviewing material outputs and making operational decisions, including decisions affecting transport, deliveries, inventory, safety and commercial commitments.

The processing of information through AI features is subject to the applicable service terms, privacy documentation and data-processing arrangements.

Velqora will use reasonable efforts to maintain the website but does not guarantee uninterrupted or error-free availability.

Access may occasionally be interrupted by maintenance, updates, technical failures, security measures, third-party service disruptions or circumstances beyond our reasonable control.

Velqora may update website content, features and functionality as its services evolve. Any service availability guarantees or support commitments must be expressly stated in the applicable agreement.

To the extent permitted by applicable law, Velqora is not responsible for losses arising solely from reliance on general marketing information, unauthorised use of the website, inaccurate information supplied by users or independent third-party services outside Velqora’s control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable mandatory consumer protections.

Any limitations of liability relating to paid subscriptions, operational data, service interruptions, consequential losses or other commercial risks must be governed by the applicable customer agreement and must comply with applicable law.

Velqora handles personal data in accordance with its Privacy Policy and applicable data protection laws.

The use of cookies and similar technologies is governed by the applicable Cookie Policy and consent mechanisms. Where consent is legally required, non-essential cookies or technologies will not be activated before the required consent is obtained.

Submitting an enquiry or requesting a demonstration does not, by itself, constitute consent to unrelated marketing where separate consent is legally required.

Velqora may restrict access to the website where reasonably necessary to address security threats, unlawful activity, abuse or a legal obligation.

Termination, suspension or restriction of a paid subscription is governed by the applicable customer agreement, subject to mandatory law.

Where appropriate and legally permissible, Velqora will provide notice and an opportunity to resolve the issue before taking action. Immediate action may be necessary where there is a material security or legal risk.

The governing law and dispute-resolution arrangements for paid subscriptions will be specified in the applicable customer agreement.

For these website Terms, the applicable governing law and competent courts must be determined in accordance with the relevant contracting entity, applicable legal requirements and any mandatory rights of consumers or other protected parties.

Nothing in these Terms deprives a consumer of protections or access to courts that cannot lawfully be excluded.

Velqora may revise these Terms to reflect changes in its website, business operations, security practices or legal obligations.

The updated version will state its effective or last-updated date. Where required by law or contract, Velqora will provide notice or obtain acceptance of material changes.

Continued use will constitute acceptance of revised Terms only where this is legally effective under the circumstances. Where affirmative acceptance is required, Velqora will obtain it through an appropriate process.

For questions regarding these Terms, please contact:

• Velqora
• Email: info@velqora.nl
• Address: Herikerbergweg 32, 1101 CM Amsterdam, The Netherlands

Please use the contact details above for general enquiries. Privacy requests and security reports should be directed through the relevant designated contact or reporting procedure where available.